'Shrinkage' is the retail term for lost inventory due to theft, error, or damage. In India, it is a significant cost for retailers.
Identify the Source
Is it shoplifting? Employee theft? administrative error? or vendor fraud? You need to know where the leak is.
Digitize Processes
When stock receiving and billing are digital, it creates an audit trail. If 10 items arrived and 8 were sold, the system knows 2 should be on the shelf. If not, you have shrinkage.
Employee Training
Often, errors are just mistakes. Train staff on how to handle stock properly to reduce breakage. Create a culture of accountability where they know stock is tracked.
Limit Access
Use NammaBill's role-based permissions. A junior staff member shouldn't have the ability to delete invoices or adjust stock levels without approval.