Handling Returns and Refunds Smoothly

No retailer likes seeing a customer walk back in with a product. But returns are a part of business.

Have a Clear Policy

Print your return policy clearly on the invoice. "7 Day Exchange", "No Cash Refunds", etc. Transparency prevents arguments.

Validate the Transaction

With a digital system, you can instantly pull up the original bill using the invoice number or customer phone number. This prevents fraud (people returning stolen items or items bought elsewhere).

Update Inventory Instantly

When an item is returned, it must be added back to stock immediately. NammaBill handles this automatically, ensuring your stock count remains accurate.

Use Credit Notes

Instead of giving cash back, issue a credit note or store credit. This ensures the money stays in your business and guarantees a future visit.

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